FAQ

What is your return policy?

Our priority is complete customer satisfaction. If your order doesn’t meet expectations, reach out to us. We’ll review the issue and work to provide a fair, customer-first resolution.

Are any purchases final sale?

Certain items may not be eligible for returns. These will always be clearly labeled before checkout to ensure full transparency.

When will I receive my order?

All products are crafted on demand. Production typically takes 1–5 business days, after which your order ships. Once dispatched, you’ll receive a tracking email. Delivery timelines vary by location.

Where are your products made?

We partner with trusted, high-quality production facilities across the US, UK, EU, and Australia. Every partner is vetted to ensure exceptional quality, responsible production, and fair value for international customers.

How much does shipping cost?

Shipping rates are calculated based on destination and product type. You’ll always see the exact shipping cost at checkout before completing your purchase.

Do you ship internationally?

Yes. We offer global shipping to the US, UK, Europe, Canada, and Australia. Availability will be shown at checkout.

Can I modify or cancel my order?

Because products are made to order, modifications or cancellations must be requested within 12 hours of purchase. After production begins, changes may not be possible.

What should I do if my order arrives damaged or incorrect?

Contact us immediately with your order number and photos. We’ll review the issue and arrange a replacement or appropriate solution.

How do I track my order?

Once your order ships, you’ll receive an email with tracking details. Tracking updates may take 24–48 hours to reflect movement.